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What is The Ella HIRE table mock up Service?

The Ella Group work closely with each of our clients to ensure all elements of the table setting are included. As part of this service we assist each client by choosing the right pieces suited to your event by considering colour, menu, service and theme.

What is The Ella HIRE white glove service?

The Ella Group pride ourselves on etiquette. Our team of professionals and have been trained on how to set the table for each event using White Gloves. Each piece of cutlery and crystal is hand polished and each set accordingly. The Ella Group promise to deliver a perfectly set table for any type of event.

Do we dry hire?

Yes, as our range is delicate porcelain and all handcrafted we allow for collection for 70 or less settings to be collected from our Head Quarters located in the Inner West of Sydney.

Is there a minimum order?

We do not have a minimum order for any of our products as we believe each event small or big should have beautiful table decor.

Are our products commercial grade?

All our products all commercial grade and can withstand commercial grade dishwashers.

Do we dry hire?

Yes, as our range is delicate porcelain and all handcrafted we allow for collection for 70 or less settings to be collected from our Head Quarters located in the Inner West of Sydney.

Payment:

The Ella Group provides an invoice to the client once all items have been confirmed via our automated accounting system. A 20% deposit is required to secure the booking and for all custom orders a 50% deposit is required. All payments can be made via bank transfer.

For bookings made within 14 days of the event date we require full payment to secure the booking.

Cancellations:

All deposits are non refundable. In the case of a hire cancellation we provide the client with the 20% deposit as a credit note to use with The Ella Group.

For all custom orders and events styling jobs we do not accept cancellation or change of mind therefore the 50% deposit will be non refundable.

Changes to orders, including additions, substitutions & reductions can be made up to 21 days prior to your event. Additions & substitutions are subject to availability.

Custom Orders:

For all custom orders we require a 14 week lead time to ensure the goods arrive in time for your event.

Care, washing and packaging:

All items upon delivery are packaged in crates or boxes and wrapped in bubble wrap to element any damage during delivery. Our items must be washed/rinsed by the venue to ensure that during collection no cross contamination occurs to our packaging as we implement high hygiene standards.

Any items which have been dry hired must be washed and packed according to the way they where collected. Packing instructions will be provided to the client upon collection.

For all collections a 25% cleaning fee will be charged if items are not rinsed prior to The Ella Group Staff arriving upon premise.

Security Bond:

The Ella Group require a 10 % security bond from the total of the hire goods. The bond is required for any damage or loss to the items during the time of hire. A 20% security bond is required for invoices valued less than $1,000.

The 10% and 20% security bond will be refunded to the client 7 days post the event if all items have been delivery and collected accordingly.

Delivery and Collection:

We deliver and collect throughout Sydney and NSW.

For interstate hire we require a lead time of 8 weeks prior to the event date to secure the booking.

For any further questions please contact The Ella Group Direct: info@ellagroup.com.au